I called in to see if that extra $620.16 could be reversed or canceled because it was a huge mistake. Then I noticed that a payment of $620.16 had been submitted on April 15th. I was told that I would have to make one months payment of $310.08 by March 29th, 2023.I had made the required $310.08 payment on March 27th and then I was planning on making a regular payment in April and then again May so I would be caught up by June.On April 17th I made what I was thinking is my April payment of $310.08. In March 2023, I was granted a 2 month auto loan extension that moved 2 payments to the back of my loan term so that I could catch up. I dont understand why they cannot follow Arizona MVD protocol and putting me the customer in the middle of this. I am tired of the back-and-forth laziness. I called Capital One today and all of a sudden, they are putting in a request to have the back office do a lien release electronically. It has been almost a monthly and I still have not been able to transfer my plates from ******* to *******. I was once again told that Capital One need to release this electronically, and then I can pay to have a copy sent to me. I sent the lien release letter to Arizona MVD. I call Capital one again with my frustrations and they guaranteed to send me a new lien release letter. Come to discover Capital one sent me a lien release letter for a whole different person and a different vehicle information based out of *****. I paid $2, along with sending the ************** my personal information. Arizona MVD sent the letter back informing me that I needed to send to ***** MVD. I reached out to capital, and they sent me a lien release letter. Capital, one did send me my title, however, it was misplaced during my move. Hello, I am having a difficult time having the lien released from my vehicle.
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